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Repairs Information

Standard Repair Calls

For example

Domestic Appliances
Domestic Appliances
Heating System and General
Heating System and General
Household Repairs
Household Repairs

Please call/text:  

OR

between: 9AM to 4PM :  MONDAY-THURSDAY

Standard repair calls will generally be carried out within two days, where possible.

Note: Monday call will be serviced on Tuesday/Wednesday, Friday call Monday/Tuesday the following week.  We will organise a time for a standard repair call between:

10AM to 3PM  –  MONDAY- THURSDAY

10AM to 12  –  FRIDAY

Once these times have been agreed we will access your property with a set of service keys  upon your approval.

To allow us access for a repair please text prior to 7.30am to allow us to bring your service key otherwise we will need you to be present to provide access.

IF you wish to be present in the property during the repair you MUST be in the property to allow us access at the agreed time (if you agree to be in the property you cannot leave the property during these times), Note: some repairs may require all day access to the property. Some jobs may require a longer period to fix as we may require to get parts etc and we will require full access as under lease agreements (i.e. access your property with a set of keys upon approval).

Please DO NOT call for standard repairs after 5pm week days or during weekends

Any questions or issues to report?

OR

Contact Details

Ruth Duncan

Ed Duncan

Opening Hours

Monday to Friday 9am-3pm

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